Healthy Actions —
Frequently Asked Questions
Do
I need to make any special kind of appointment with my health care provider?
No,
you can work with your health care provider during regular preventive care or
office visits. Also, if you are up-to-date with screenings, or recently had an
appointment, you can ask the provider to fill out the form without having to
make another appointment.
Will
the health care provider know about this program, and what does he or she need
to do?
We
are working with health care providers to be sure they are familiar with the
program and what they need to do. However, you will need to bring the Clinician
Form to your health care provider and may need to explain the program. Please
ensure all sections of the Clinician Form are completed by your provider. It is
your responsibility to return the form to IncentiSoft, the company that is
working with Blue Cross Blue Shield of Massachusetts, not your provider's
office. Additionally, keep track of where you are in the program to ensure you
have enough time to complete all activities during the plan year.
Is
this program confidential?
The
medical and personal information you share is treated in accordance with our
policy on confidentiality. Blue Cross Blue Shield of Massachusetts does not
share individual information about this program with your employer. Employers
only get reports on how the whole company is progressing toward their goals.
What
if I have a cost share for office visits?
If
you need to visit your provider, there will be no cost share for the first
visit (provided it is preventive care). For any follow-up appointments, you
would be responsible for the cost share associated with the visits and any
tests that are necessary.
Is
the $300 reward for the whole family or an individual?
The
reward is only available to the subscriber, and the maximum award is $300.
Currently, the debit cards have a 12-month expiration date from date of issue.
How
long will it take to get my rewards?
You
will receive their reward in the form of a debit card approximately 2 to 3
weeks from the submission of the completed forms to IncentiSoft.
Who
determines my health goal?
It
is a joint effort between you and your health care provider to pick one
medically appropriate and attainable goal that you can focus on during the plan
year, if necessary.
What
if my goal is no longer attainable? For example, can my goal change if I have a
weight loss goal, but become pregnant or injured?
Yes,
this will be at the health care provider's discretion.
What
if I don't meet my goal? Can I join the program a second year?
If
you have Healthy Actions through your employer and did not meet your goal set
by your provider, you won't be eligible for the additional $200 debit card
reward for the current plan year. Should your employer elect to renew in
the Healthy Actions program for a second year, you are eligible to start over
and potentially earn the full $300 again. You will receive a Welcome Letter if
you start a second year of Healthy Actions; receipt of the Welcome Letter
ensures that IncentiSoft has updated your employer’s information and member
materials have been dated to reflect the start of the new plan year. Returning
members who have previously registered on the Healthy Actions portal only need
to click “Returning” and confirm the member information previously input is
still valid. If you did not participate in the program before, you will need to
click “First time” to register.